• HBL is the first bank in Pakistan to provide ‘full-featured’ financial services over WhatsApp.
  • The facility was built in partnership with E.Ocean.
  • E.Ocean’s WhatsApp Business Platform will make HBL’s Conversational Banking available to its clients in 2021.

HBL is the first bank in Pakistan to provide ‘full-featured’ financial services over WhatsApp. The facility was developed in partnership with E.Ocean, a well-known provider of cloud communication services.

E.Ocean’s WhatsApp Business Platform will make HBL’s Conversational Banking available to its clients in 2021.

To utilize the service, HBL clients must send a message from the phone number on file with the bank to HBL’s WhatsApp number (021-111-111-425).

Customers of HBL will now be able to conduct payments and financial operations in addition to the existing information services through the ‘full-feature’ set of services.

Here are some instances of transactions/services:

Transferring Money Between Banks

Intra-Bank Funds Transfer for Mobile Recharge (Prepaid & Postpaid)

Utility Bill Payment

Temporarily restrict or unblock a debit or credit card

“We are excited to use the WhatsApp Platform’s potential to create value for our clients,” said Abrar Ahmed Mir, HBL’s Chief Innovation and Financial Inclusion Officer. With over 2 billion users, WhatsApp offers an unrivalled chance to address immediate core financial demands.”

“This is why we integrated a broad range of financial services onto a platform that is already ingrained in our consumers’ everyday lives,” he said. Client centricity is critical to HBL’s business strategy, and we believe our relationship and its outcomes reflect that commitment.”

“It is an honor for E.Ocean to support HBL in launching the first-of-its-kind full-feature banking solution for its retail clients via WhatsApp,” said Altaf Siddiqui, Director of Products at E.Ocean.

“HBL has been a forerunner in offering genuinely on-the-go banking with an emphasis on convenience, accessibility, and security by being nimble and integrating financial services into a channel that millions of its clients already use,” he stated.


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